senior vice president of business process solutions at ACS, a Xerox company
Mike Wooden (Mike.Wooden@acs-inc.com), a senior vice president of business process solutions at ACS, a Xerox company, has a long history in the communications industry, with experience in operations, strategy, management, mergers and acquisitions (M&A), and sales. Wooden leads the company's initiatives to leverage social media platforms such as blogs, wikis, video posting, and social networking sites in clients' programs for marketing and customer service. Prior to joining ACS, Wooden was vice president of corporate development for an outsourcing company, where he was responsible for strategy development, alliances, and creating and expanding new service offerings. In addition, he spent four years as an M&A consultant, guiding acquisitions, divestitures, and joint ventures for technology companies around the world.
Community as a Strategy
Social CRM and next-generation customer service.