As president of TeleVox (www.televox.com), Scott Zimmerman (ScottZ@televox.com) believes the days of exchange-based relationships are long over. He puts a high value on individuals' thoughts and values, creating the space to speak to people's hearts and minds, engaging them in profound ways. Zimmerman believes that, in a service-oriented economy — and certainly service businesses — we cannot go beyond customer satisfaction to achieve customer delight if we can't engage people in this way. Zimmerman leads all aspects of TeleVox operations, including client operations, sales, product management, marketing, and technology and information services.