VP, customer care, Parature
Ben Martin (firstname.lastname@example.org) is the vice president of customer care at Parature, where he oversees the pre-eminent technical support that the company provides its global customer base. Ben is also responsible for leading the development of new support offerings for Parature customers and partners. Prior to joining Parature, Ben held positions at The Morino Institute Netpreneur Program, an organization dedicated to helping Washington-area entrepreneurs grow their technology businesses, and with the Advanced Technology Department of the American Chemical Society.
The 5 Realities of Customer Retention
The steps you must take in an increasingly collaborative world.