Biographical Information

Glen Manchester

founder and chief executive officer, Thunderhead

Glen Manchester ( is founder and chief executive officer of Thunderhead, which has been recognized by Forrester Research, Deloitte, and others as a market leader in customer communications management and document automation. Manchester established the company in 2001, bringing together a team of experienced industry professionals to build a new class of enterprise solution for generating customer communications. The Thunderhead NOW platform was launched in 2003.

Articles for Glen Manchester

Multichannel Is Not Enough: 6 Steps to Engaging Customer Communications

Context and relevance are critical elements to maximize customer engagement and loyalty.