Biographical Information

Jo Ann Parris

vice president, relationship technology management, Convergys

Jo Ann Parris (jo.ann.parris@convergys.com) is vice president of relationship technology management at Convergys. She is responsible for sales, marketing, and solution management for Convergys' portfolio of self-service and automated solutions.

Articles for Jo Ann Parris

Going Viral: Social Media and Customer Service

How to embrace social engagements in the contact center.