Biographical Information

Kyle LaMalfa

best practices director and loyalty consultant, Allegiance

Kyle LaMalfa ( is best practices director and loyalty consultant for Allegiance (, a provider of software for Voice of the Customer (VOC) and feedback management. Allegiance's offerings help organizations grow the loyalty and engagement of customers and employees alike.

Articles for Kyle LaMalfa

9 Ways to Successfully Manage Customer Feedback

Feedback can improve your business — if you know how to listen.