president, Stevens Consulting Group
Drew Stevens, Ph.D., works with organizations to dramatically accelerate revenue. Dr. Drew is the author of six books, including Split Second Customer Service and the soon-to-be-released Ultimate Business Bible. He is also the creator of the Sales Leadership Certificate, one of only 14 programs in the United States offering an accredited degree in the profession of selling, and has a top-ranked podcast called Sales Fitness with Dr. Drew. To book Dr. Drew for a workshop or keynote or to obtain his Secrets of Ultimate Business Success email him at firstname.lastname@example.org.
Service Isn’t About Technology
Proper customer service requires interaction with customers.