principal global solutions consultant, Verint Witness Actionable Solutions
Bill Durr (email@example.com) serves as a principal global solutions consultant for Verint Witness Actionable Solutions. With more than 25 years in the market, Bill has held a variety of sales, marketing, and management roles for major contact center vendors and worked as a consultant for centers challenged with meeting their performance objectives.
Environmentalism Collides with Cost Reductions in the Contact Center
Telecommuting can save the world, but does it damage service?