Biographical Information

Bill Durr

principal global solutions consultant, Verint Witness Actionable Solutions

Bill Durr ( serves as a principal global solutions consultant for Verint Witness Actionable Solutions. With more than 25 years in the market, Bill has held a variety of sales, marketing, and management roles for major contact center vendors and worked as a consultant for centers challenged with meeting their performance objectives.

Articles for Bill Durr

Environmentalism Collides with Cost Reductions in the Contact Center

Telecommuting can save the world, but does it damage service?