Biographical Information

Connie Adcock

head, OutPerform Service Centre and HomeWorking, Vertex

Connie Adcock ( is the head of OutPerform Service Centre and HomeWorking for Vertex and has over 30 years of experience as an award-winning, transformational call center executive, leading large multibrand, multichannel customer contact centers and customer experience strategy.

Articles for Connie Adcock

Contact Center in the Cloud

The value of work-at-home agents is both environmental and operational.