principal; communications, media, and entertainment consulting; Infosys
Ronald Ramsey (firstname.lastname@example.org) is a principal in the communications, media, and entertainment consulting practice at Infosys. In his work with service providers, he focuses on the design and implementation of innovative solutions that help deliver on customer experience promises while maximizing not only the lifetime value of those customers, but also the value to shareholders of each customer relationship.
When CRM Isn't Enough
Don't just manage relationships—develop them.