Biographical Information

Ronald Ramsey

principal; communications, media, and entertainment consulting; Infosys

Ronald Ramsey ( is a principal in the communications, media, and entertainment consulting practice at Infosys. In his work with service providers, he focuses on the design and implementation of innovative solutions that help deliver on customer experience promises while maximizing not only the lifetime value of those customers, but also the value to shareholders of each customer relationship.

Articles for Ronald Ramsey

When CRM Isn't Enough

Don't just manage relationships—develop them.