Michael W. Thomas
national president, CRM Association
Michael W. Thomas is a social CRM consultant with New Fire Social Media, national president of the CRM Association, and recipient of CRM magazine's 2004 Most Influential CRM Leader. His social CRM blog is www.crm2.blogspot.com. He can be reach at email@example.com and on Twitter at @mwthomasSCRM.
CRM, Meet Your Future
Social media and CRM converge at the Wharton School of Business.