Biographical Information

Michael W. Thomas

national president, CRM Association

Michael W. Thomas is a social CRM consultant with New Fire Social Media, national president of the CRM Association, and recipient of CRM magazine's 2004 Most Influential CRM Leader. His social CRM blog is He can be reach at and on Twitter at @mwthomasSCRM.

Articles for Michael W. Thomas

CRM, Meet Your Future

Social media and CRM converge at the Wharton School of Business.