Biographical Information

Sid Dayal

principal, North America, Communications, Media and High Technology practice, A.T. Kearney

Sid Dayal is a principal at A.T. Kearney, a global strategic management consulting firm known for helping clients gain lasting results through a unique combination of powerful insight and collaborative working style. Sid specializes in strategic operations across customer care, sales, supply chain and G&A functions. He can be reached at

Articles for Sid Dayal

The Customer Care Revolution

Strategies to reduce operating costs and protect revenues.