vice president of product management, InnoPath Software
David Ginsburg (firstname.lastname@example.org) is vice president of product management for InnoPath Software, a mobile network technology vendor. Ginsburg is the author of several books on internetworking and is a former chair of the Broadband Content Delivery Forum. For more information, go to www.innopath.com.
Cutting Call Times and Keeping Care Agents
How new technology streamlines the mobile operator contact center.