Biographical Information

Nicolas de Kouchkovsky

president, Genesys Telecommunications Labs

Nicolas de Kouchkovsky is president of Genesys Telecommunications Labs, a contact center solutions provider. De Kouchkovsky's career includes more than 20 years of IT and telecommunications industry experience. For more information on this research and Genesys, visit

Articles for Nicolas de Kouchkovsky

Executive Disconnect

Analyzing the gap between what executives promise and what their companies deliver.