Nicolas de Kouchkovsky
president, Genesys Telecommunications Labs
Nicolas de Kouchkovsky is president of Genesys Telecommunications Labs, a contact center solutions provider. De Kouchkovsky's career includes more than 20 years of IT and telecommunications industry experience. For more information on this research and Genesys, visit www.genesyslab.com.
Analyzing the gap between what executives promise and what their companies deliver.