Biographical Information

Syed Hasan

president and CEO, ResponseTek

Syed Hasan (syed@responsetek.com) is the president and CEO of ResponseTek, and a respected thought leader and speaker on customer experience management best practices. Syed's blog can be found at http://syedhasan.typepad.com. For more on ResponseTek, visit www.responsetek.com.

Articles for Syed Hasan

Go from Lip Service to Real Service

13 Sep 2013

Boost your company's reputation with a comprehensive CEM program.

Choose a Winning Combination of Customer Experience Metrics

10 May 2013

Improve customer loyalty with the right mix.

It’s the Experience, Stupid

22 Apr 2009

And it's the one thing you need to get right.