Biographical Information

Syed Hasan

president and CEO, ResponseTek

Syed Hasan ( is the president and CEO of ResponseTek, and a respected thought leader and speaker on customer experience management best practices. Syed's blog can be found at For more on ResponseTek, visit

Articles for Syed Hasan

Go from Lip Service to Real Service

Boost your company's reputation with a comprehensive CEM program.

Choose a Winning Combination of Customer Experience Metrics

Improve customer loyalty with the right mix.

It’s the Experience, Stupid

And it's the one thing you need to get right.