North American CRM practice director, Avanade
John Yaggie is the North American CRM practice director for Avanade, a global IT consultancy. John has spent more than a decade working with customers to help them design and build highly integrated CRM systems, including complex call center solutions, contact center analysis, optimization, and custom CRM applications.
Transaction to Trust: The New Era of Customer Service
Navigate the downturn by investing in customer relationships.