Biographical Information

John Yaggie

North American CRM practice director, Avanade

John Yaggie is the North American CRM practice director for Avanade, a global IT consultancy. John has spent more than a decade working with customers to help them design and build highly integrated CRM systems, including complex call center solutions, contact center analysis, optimization, and custom CRM applications.

Articles for John Yaggie

Transaction to Trust: The New Era of Customer Service

Navigate the downturn by investing in customer relationships.