Biographical Information

Graciela Tiscareño-Sato

senior global marketing manager, unified communications, Siemens Enterprise Communications

Graciela Tiscareño-Sato ( is senior global marketing manager for unified communications with Siemens Enterprise Communications. An insightful speaker and business technology writer, she has a unique global perspective on how and where UC solutions, architected on SOA, are being successfully implemented by organizations around the world. For more information on SOA applications from Siemens, please visit

Articles for Graciela Tiscareño-Sato

The Gopher Effect: Improve Agent Retention and First-Call Resolution

Leverage a services-oriented architecture in the contact center.