senior global marketing manager, unified communications, Siemens Enterprise Communications
Graciela Tiscareño-Sato (email@example.com) is senior global marketing manager for unified communications with Siemens Enterprise Communications. An insightful speaker and business technology writer, she has a unique global perspective on how and where UC solutions, architected on SOA, are being successfully implemented by organizations around the world. For more information on SOA applications from Siemens, please visit www.siemens.com/open.
The Gopher Effect: Improve Agent Retention and First-Call Resolution
Leverage a services-oriented architecture in the contact center.