CEO, Decision Management Solutions
James Taylor (james@DecisionManagementSolutions.com) is a recognized expert and independent consultant in decision management. He published the book Smart (Enough) Systems with Neil Raden and is a regular blogger and writer. For more information go to DecisionManagementSolutions.com/CRM.
Analytics in a Multichannel World
Make interactions more sophisticated.
Putting CRM to Work
Actions, not information, are the true mark of intelligence.