Biographical Information

Peter Morton

lead technical product manager, Sword ciboodle

Peter Morton is lead technical product manager at Sword ciboodle (formerly Graham Technology), a customer interaction software company. Peter works with a cross-section of teams and individuals within ciboodle to plan and deliver a product that reflects the demands of its customers. For more information, please visit

Articles for Peter Morton

Improving First-Contact Resolution in a Multichannel Environment

A process-based approach is key.