lead technical product manager, Sword ciboodle
Peter Morton is lead technical product manager at Sword ciboodle (formerly Graham Technology), a customer interaction software company. Peter works with a cross-section of teams and individuals within ciboodle to plan and deliver a product that reflects the demands of its customers. For more information, please visit www.ciboodle.com.
Improving First-Contact Resolution in a Multichannel Environment
A process-based approach is key.