Biographical Information

Brian Sprague

senior executive, Accenture

Brian Sprague is a senior executive with Accenture's Customer Service and Support Practice. He can be contacted at

Articles for Brian Sprague

Growth Through Self-Service

Online self-service portals can become high-performance growth engines amid challenging economic times.

Customer Disservice

Companies are facing stiff, widespread competition in delivering online customer support -- and customer loyalty hangs in the balance.