Biographical Information
Brian Sprague
senior executive, Accenture
Brian Sprague is a senior executive with Accenture's Customer Service and Support Practice. He can be contacted at brian.m.sprague@accenture.com.
Articles for Brian Sprague
Growth Through Self-Service
04 Mar 2009
Online self-service portals can become high-performance growth engines amid challenging economic times.
Customer Disservice
23 Oct 2008
Companies are facing stiff, widespread competition in delivering online customer support -- and customer loyalty hangs in the balance.