Biographical Information

Joseph StapleS

Joseph A. Staples is senior vice president of worldwide marketingfor Interactive Intelligence. He oversees the global marketing effortsof the company's contact center and IP communication product lines, andbrings more than 25 years of experience in technology and marketing.

Articles for Joseph StapleS

Emotion Detection: What’s the Hold-Up?

A customer service tool that has yet to realize its full potential.