Biographical Information
Joseph A. Staples is senior vice president of worldwide marketingfor Interactive Intelligence. He oversees the global marketing effortsof the company's contact center and IP communication product lines, andbrings more than 25 years of experience in technology and marketing.
Articles for Joseph StapleS
Emotion Detection: What’s the Hold-Up?
25 Sep 2008
A customer service tool that has yet to realize its full potential.