Articles for Adam Boretz, Speech Technology magazine
Ribbit Gets Hopped Up on Speech
United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise.
Creating a Digital Personality with Speech Technology
SpeechTEK 2009: The keynote presenter on Day 2 argues that 90 percent of new-customer interactions involve moments of truth that are delivered by technology or technology-enabling personnel.
Speech Is My Copilot
SpeechTEK 2009: At CRM Evolution's sister show, a Continental Airlines executive boasts of her industry's only interactive-voice check-in.
Convergys Launches Voice-Authentication Solution
Security based on voice biometrics enables companies to register the voice signatures of customers and employees.
Angel.com Releases Spring Forward
In an attempt to "put the caller first," the vendor makes a priority of automated systems that are easier to use, more efficient, and more effective.
Genesys Launches Cross Channel Conversations
G-Force '09: The Alcatel-Lucent subsidiary unveils an initiative designed to eliminate the silos between different communication channels.
Verint Launches New Version of Impact 360 Speech Analytics
The analysis of recorded customer interactions promises to help build better customer service strategies.
Enkata Rains Down Answers from the Cloud
Enkata launches a cloud-computing service focused on first-call resolution -- something, according to one industry report, that nearly half of all contact centers fail to even measure.
SugarCRM Gets Touched by an Angel(.com)
SugarCon '09: Angel.com, an interactive voice response specialist, teams with the open-source CRM pioneer to phone-enable SugarCRM accounts.
VCG Launches Biometric Payments System
The new service offers biometrically authorized payments via phone, providing convenience and security.
Becoming a Beloved Company
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
Social Technologies Can Save You!
Nuance Conversations '08: Forrester analyst Josh Bernoff rides the Groundswell once again.
Hospital Responds to 'Ayudame'
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.