Biographical Information

Bob Livingston

Bob Livingston, formerly head of sales at Unilever's The LiptonCompany, is the founder and CEO of REL Communications, a consultingfirm that moderates the Client Service Advisory boards. He also leadsservice-based cultural transformations within the companies with whichhe consults. His book, How You Do...What You Do, is available from McGraw Hill (

Articles for Bob Livingston

Service and the Economy

Good service helps make you recession-proof.