Biographical Information

Beth Eisenfeld

Senior consultant, DMG Consulting

Beth Eisenfeld( is a senior consultant at the DMG Consulting LLC, a leading provider of contact center and analyticsresearch, market analysis, and consulting.

Articles for Beth Eisenfeld

Contact Centers in the Web 2.0 World

Web 2.0 technologies can support your customer service processes.

Feedback Is the Future

Contact center surveying is evolving into enterprise feedback management.

The Hosted Contact Center: A Paradox No Longer

Vendors were waiting for the market to pick up. End users were waiting for enhancements. Both waits are over.