Biographical Information
Beth Eisenfeld
Senior consultant, DMG Consulting
Beth Eisenfeld(beth.eisenfeld@dmgconsult.com) is a senior consultant at the DMG Consulting LLC, a leading provider of contact center and analyticsresearch, market analysis, and consulting.
Articles for Beth Eisenfeld
Contact Centers in the Web 2.0 World
01 Feb 2009
Web 2.0 technologies can support your customer service processes.
Feedback Is the Future
01 Dec 2008
Contact center surveying is evolving into enterprise feedback management.
The Hosted Contact Center: A Paradox No Longer
01 Aug 2008
Vendors were waiting for the market to pick up. End users were waiting for enhancements. Both waits are over.