Biographical Information
Articles for Promise Phelon
Why Customer Satisfaction and Loyalty are Not Enough
16 Feb 2004
Customer-based measurements enable business leaders to not only understand the satisfaction and loyalty levels of key customer groups, but also help build programs and initiatives that foster stronger relationships with high-value customers.
Your Customers are Gold in a Down Economy
22 Sep 2003
The best risk mitigation for a prospect is a satisfied customer.