Biographical Information

Greg Sherry

Articles for Greg Sherry

IP Recording in the Contact Center and Beyond

Three keys to implementing Internet Protocol call recording into the contact center.

What VoIP Can Mean to You

And why your contact center needs it.

Creating a Connected Customer Contact Center

The key to successfully integrating the enterprise with the contact center is through a two-prong approach: Establish a core customer interaction recording foundation and integrate process improvement and direct revenue-supporting activities.