Articles for Anna Convery
5 Tips for Improving Your Customer Experience—and Your Bottom Line
Stay ahead of the pack by keeping your customers happy.
4 Steps to Using Automation to Transform Your Enterprise
Leave decision making to humans, but automate (or eliminate) the processes that lead up to it.
The Role of Gamification in the Contact Center and Back Office
Gain more value from employees and customers with gamification processes.
Call Center Data
Unearthing the gems.