Biographical Information

Anna Convery

Anna Convery is the executive vice president of strategy for OpenSpan, a provider of desktop automation and desktop analytics solutions that improve performance, drive revenue, and increase efficiencies in contact center, back office, and retail storefront environments. She previously held senior executive roles at NICE Systems, ClickFox, and Nexidia, as well as global marketing and business development roles with IBM, Jacada, and Unibol.

Articles for Anna Convery

5 Tips for Improving Your Customer Experience—and Your Bottom Line

Stay ahead of the pack by keeping your customers happy.

4 Steps to Using Automation to Transform Your Enterprise

Leave decision making to humans, but automate (or eliminate) the processes that lead up to it.

The Role of Gamification in the Contact Center and Back Office

Gain more value from employees and customers with gamification processes.

Call Center Data

Unearthing the gems.