Biographical Information

Stacey L. Bell

Articles for Stacey L. Bell

Field Workers Take CRM In Hand

Tailoring your CRM programs to the needs of your field users can help you gather crucial information about customer needs and opinions.

Puttin' on the Ritz

Great customer service involves more than a sentiment. Here's how to build a staff that makes every contact with your company positively memorable.

A Winning Wireless Implementation

A case study of NJNG's (New Jersey Natural Gas) implementation of a wireless solution.

Minimizing Downtime for Mobile Workers

Steps to take to keep mobile equipment up and running.

Launching Profits with Customer Loyalty

By tailoring sales and marketing strategies to fit individual consumer needs, companies are finding ways to seek out and retain their most valuable customer base for higher revenues.

Launching Profits with Customer Loyalty

Nothing builds a business like customer retention and cultivation.