Biographical Information
Articles for Stacey L. Bell
Field Workers Take CRM In Hand
21 Dec 2001
Tailoring your CRM programs to the needs of your field users can help you gather crucial information about customer needs and opinions.
Puttin' on the Ritz
24 Apr 2001
Great customer service involves more than a sentiment. Here's how to build a staff that makes every contact with your company positively memorable.
A Winning Wireless Implementation
18 Jan 2001
A case study of NJNG's (New Jersey Natural Gas) implementation of a wireless solution.
Minimizing Downtime for Mobile Workers
01 Sep 2000
Steps to take to keep mobile equipment up and running.
Launching Profits with Customer Loyalty
02 Jun 2000
By tailoring sales and marketing strategies to fit individual consumer needs, companies are finding ways to seek out and retain their most valuable customer base for higher revenues.
Launching Profits with Customer Loyalty
01 Apr 2000
Nothing builds a business like customer retention and cultivation.