Biographical Information
Articles for Michael Heflin
Boosting Confidence to Boost Sales
19 May 2003
Confidence might seem an ephemeral quality manageable only at the recruiting stage, but technology tools are emerging that can help a sales manager bottle competence and confidence for consumption across an entire staff.
Enabling Real-Time Selling in a Real-Time Enterprise
03 Jan 2003
An overarching goal of RTE lies with the need for process automation to manage the detailed steps involved in moving transactions and business events from start to finish.