Biographical Information

Jeffrey Henning

founder, Vovici

Jeffrey Henning ( is a founder of Vovici, an enterprise feedback management and a provider of voice-of-the-customer software solutions and services. He began his career as a market researcher and industry analyst with BIS Strategic Decisions (now part of Forrester Research). He is the author of the ebooks Survey Software Success and The Customer Satisfaction Survey: Measuring the Customer Experience to Build Customer Loyalty. He blogs regularly about customer experience issues at

Articles for Jeffrey Henning

Ain’t Been Droppin’ No Eaves

Tips for eavesdropping on social media conversations.

Looking for Loyalty?

A new survey shows the importance of CRM to customer loyalty.

Putting the Satisfaction in Customer Satisfaction Surveys

Avoid burning out customers by using enterprise feedback management.