Biographical Information
Jeff Gallino
cofounder and CTO, CallMiner
Jeff Gallino is cofounder and chief technology officer of CallMiner.
Articles for Jeff Gallino
Make the Contact Center Your Powerhouse During Uncertain Times
01 Apr 2020
To deliver the best CX during an unprecedented crisis, organizations must leverage technology in the contact center to personalize and optimize every step of the customer journey.
How to Find Out What Customers Really Think, Want, and Hate
29 Feb 2008
Hint: The answer's not customer satisfaction surveys.