Biographical Information

David J. Wallace

Articles for David J. Wallace

What a Deal

QVC's homegrown CRM has saved the shopping channel $2.5 million.

Asking e-Customers the Right Questions

Kana Advisor 6 applies business rules to online sales by letting vendors ask consumers what they really want.

Consultancies Change with the Times

A look at Ernst & Young Applications Services and its focus on Java for integrating Internet and intranet front ends with existing systems.

HotData Cleanses Customer Files as Simply as Spell-Checking

Customer data is your sales department's greatest asset--but only if it is accurate and up to date. HotData.com offers a subscription-based service to verify and cleanse customer information.

ERP Giant Targets Broad Market With mySAP

ERP pioneer SAP AG has placed a big wager on mySAP.com as the next "must-have" product in the high-stakes world of corporate computing