Articles for David J. Wallace
What a Deal
QVC's homegrown CRM has saved the shopping channel $2.5 million.
Asking e-Customers the Right Questions
Kana Advisor 6 applies business rules to online sales by letting vendors ask consumers what they really want.
Consultancies Change with the Times
A look at Ernst & Young Applications Services and its focus on Java for integrating Internet and intranet front ends with existing systems.
HotData Cleanses Customer Files as Simply as Spell-Checking
Customer data is your sales department's greatest asset--but only if it is accurate and up to date. HotData.com offers a subscription-based service to verify and cleanse customer information.
ERP Giant Targets Broad Market With mySAP
ERP pioneer SAP AG has placed a big wager on mySAP.com as the next "must-have" product in the high-stakes world of corporate computing