Articles for Rochelle Garner
We are the Champions
Here, the winning strategies of five CRM project leaders who successfully championed CRM initiatives within their organizations.
The stories of three contact center vendors that have put a great deal of thought into finding CRM tools that help them achieve their strategic goals.
Executives' Guide to Call Center Excellence: Motivational Strategies--Just Desserts
Rewarding and recognizing contact center agents is as much science as it is art.