Biographical Information

Rochelle Garner

Articles for Rochelle Garner

We are the Champions

Here, the winning strategies of five CRM project leaders who successfully championed CRM initiatives within their organizations.

Smooth Operators

The stories of three contact center vendors that have put a great deal of thought into finding CRM tools that help them achieve their strategic goals.

Executives' Guide to Call Center Excellence: Motivational Strategies--Just Desserts

Rewarding and recognizing contact center agents is as much science as it is art.