Biographical Information

Vincent Deschamps

chairman & CEO, Echopass

Vincent Deschamps ( is chief executive officer and chairman of the board for Echopass, which provides on-demand, always-on, hosted-contact center solutions.

Articles for Vincent Deschamps

Customer Service Is the New Research and Development

Only one of these two critical areas of investment requires capital expenditures.

From Meltdown to Breakout

The financial services industry overhauls its customer service.

Dispelling the Myths of Hosted Service Providers

How on demand can fulfill your contact center needs.