Biographical Information
Vincent Deschamps
chairman & CEO, Echopass
Vincent Deschamps (vincent_deschamps@echopass.com) is chief executive officer and chairman of the board for Echopass, which provides on-demand, always-on, hosted-contact center solutions.
Articles for Vincent Deschamps
Customer Service Is the New Research and Development
27 Nov 2009
Only one of these two critical areas of investment requires capital expenditures.
From Meltdown to Breakout
08 Aug 2008
The financial services industry overhauls its customer service.
Dispelling the Myths of Hosted Service Providers
01 Mar 2006
How on demand can fulfill your contact center needs.