Articles for Carol Ellison
Most of your customers now say they prefer electronic bills to paper ones. This can be great news--provided you make the most of the opportunity to strengthen the customer relationship
The 2006 Elite
Satisfied customers, soaring returns on investment, cool runnings of both back- and front-end office processes--meet the CRM-enabled companies that planned implementations the way they should be done.
Viral marketing: The buzz that builds brands fast (pass it on).
8 Email Marketing Tips
Experts provide commonsense advice about 'one of the most powerful and yet one of the most dangerous mediums of communication.'
BPO: When Quality Counts
Today many companies are finding it more efficient to outsource all or part of their data management or data-integrity processes to customer data integration firms.