Biographical Information

Lori Wizdo

vice president, marketing, Knoa Software

Lori Wizdo is vice president of marketing for Knoa Software, a provider of end-user experience management solutions. Wizdo has worked in the enterprise software industry since 1979 for a diverse set of technology firms, ranging from startups to such global corporations as Unisys, NCR and BMC.

Articles for Lori Wizdo

The Contact Center’s Black Hole

Illuminating the agent/customer interaction.

End-User Metrics Illuminate Corporate Performance Shortfalls

A new measurement can provide the power to explain what went wrong.