Biographical Information

Dennis Howlett

Articles for Dennis Howlett

Partner Relationship Management

Unveiling its latest product offerings at a major conference in Las Vegas earlier this summer, enterprise software supplier PeopleSoft seemed to have a convincing customer management story. The operational functionality it inherited from its acquisition of Vantive has been fleshed out, strengthening its hand in its long-running battle with the likes of Siebel, Oracle and SAP.

SAP Rolls With the Punches

SAP was taking the punches in 1999, outmaneuvered by its rivals in new, breakaway areas. But the company has fought back and is now firmly back at the cutting edge. UK's Dennis Howlett examines and SAPMarkets

Making Sense of e-Mail Management Software

Demand for e-mail management solutions is being driven by the recognition that companies must embrace e-mail as a mainstream channel as the number of consumers using it increases exponentially.

Your Business is Only as Clean as Your Data

One-to-one marketing relies on the use of accurate customer data. Here's how to clean a database full of suspect or out-of-date information.

HP, Compaq Form New Exchange Model

The recent announcement by HP and Compaq of a new independent trading exchange breaks the mould in various ways. What does this mean for the digital exchange model?

SAP Fights to Regain Lost Momentum

In a weary and sometimes rambling style, SAP co-chairman Hasso Plattner and his counterparts struggle through their user conference.

ASPs Fall Short of Predictions

A look at why adoption of the ASP model is falling short of predictions.