Biographical Information

Articles for Ryan Davis

The 2008 CRM Service Awards: Rising Stars -- Coveo Solutions

Coveo Solutions knows where to find what you're looking for.

In Search Of...

New technologies make searching for internal documents as easy as surfing the Web. What's that got to do with CRM?

Travelocity's New Traveling Companion

Market Focus: Professional Services -- Consultants Adapt to Changing CRM Landscape

On-demand CRM remains an ongoing challenge, but social networking promises to be the real wild card.

GSI Commerce Acquires e-Dialog

The $157 million deal unites a key online retailer and a marketing specialist, putting e-commerce and email marketing under one roof.

Pricing Practices Start to Make Change

A new survey reveals more resources -- time, money, and employees -- being dedicated to managing prices in B2B industries.

Astute Starts Speakin' Your Language

The vendor's new contact center search solution allows agents to enter questions in plain English, and get answers the same way.

Will Marketing Platforms Ever Outperform?

A new Forrester Wave reveals vendors boasting growing functionality, but a comprehensive, easy-to-use solution remains elusive, even for leaders Unica and Aprimo.

Cognos: More Than Just a Cog in IBM's Performance Management Machine

As shareholders approve the acquisition by Big Blue, the business intelligence provider updates its flagship product, aiming to make information-sharing smoother and more accessible.

Cooperation Is the Key to Sales

The latest version of Selltis Sales gives the whole team access to the entire playbook.

Microsoft Gets into Enterprise Search

Redmond's software giant acquires Norway's Fast Search & Transfer for $1.2 billion, raising questions about how the technology will affect the Web.

Getting In Touch with Contactless Payment

A new ABI Research survey shows interest in using cell phones to make payments, but concerns about security and costs.

The Rise of the ''Anywhere Application''

As emerging technologies provide access to data and applications no matter the device or location, demand is likely to boom, according to Yankee Group.

Maximizer Consulting Goes a la Carte

The quiet software firm expands its professional services aimed at SMBs.

SFA for the Consumer Goods Industry Comes of Age

New research cites positive changes, and sees a maturing market that still has fragmentation.

Do Not Call Gets a New Lease on Life

Direct marketers praise Congress' decision to extend the popular legislation.

Sugar Announces Its Latest Plum

Sugar CRM boosts customization and on-demand capabilities with its latest version, after a platform overhaul.

Customer Loyalty, to Coin a Phrase

For banks, connecting with customers is the coin of the realm.