Biographical Information

Jason Flynn

Articles for Jason Flynn

A Slice of the Good Life: Boston Analyst

AMR Research

Siebel and BEA Expand Partnership Alliance

Siebel announces the expansion if its strategic alliance with BEA Systems in the hope of strengthening its commitment to providing an easier integration environment for users of Siebel 7.

Siebel's New Challenger

Based on the Gartner eService Suite Magic Quadrant, a methodology that measures both a company's completeness of vision and its ability to execute that vision, Siebel remains the lone leader in the this arena, while RightNow has emerged as the lone challenger.

Accenture Leads Consulting Pack

Using a methodology called the Forrester Wave, the research group examined the consulting firms' CRM practices across three areas: market presence, strategy, and current offerings.

A Pivotal Release

The launch of Pivotal 5 marks the first time in three years that the Vancouver, BC-based CRM vendor has rolled out a full-suite release.

Gotta Catch It All

Approximately 80 percent of all enterprise data is unstructured, making it a huge potential source for information relevant to CRM initiatives.

SAS Focused on Finance

The newest CRM solution from SAS hopes to build on the successes the company has experienced with other industry specific ASP offerings.

RTE's Place in CRM

Many company executives still don't have a clear understanding of what RTE is or how to properly implement it.

SER Solutions Acquires VorTecs

Dovetailing VorTecs computer telephony integration with SER's existing solutions will give the company the opportunity to "change the whole economic model."

Safe and Spam Free?

In the wake of the dot-com fallout, email marketing is still profitable: Jupiter Research reports that e-marketing was a $1.4 billion business last year.

A CRM Love Connection

An attentive, semicaptive audience is what CallMe Corp. offers to companies and advertisers willing to purchase its Double Blind Date technology.

CRM Growing in China is a Web site dedicated to not only providing CRM news and information to the Chinese market, but is also focused on helping the rest of the world to realize the vast CRM potential of this nation.

HP Unveils New Web-Services Strategies

Hewlett-Packard's creation of a dedicated Web services management team allows HP to both defend the current marketplace and still help partners see opportunities to go to market with a product and bring new value to customers.

Vertical Focus: Manufacturing

Not Just Another Acronym

Business Process Automation: Buzzword or Business Imperative?

Best Software Brings its ACT! Online

Giving customers software that they have complete access control over and by making it fully compatible with existing ACT! programs has put Best in a good position to continue to turn good profits.

Miscues May Hamper Mobile Solutions Development

The report focused on markets that held the most potential for growth in six areas: automotive, travel and leisure, healthcare and pharmaceuticals, logistics, financial services, and the public sector.

Growth Continues in the CRM Market

FrontRange Solutions and Baan posted encouraging gains, but those gains were achieved in different ways.

Product Managers' Earnings Are on the Rise

Product managers' compensation increased an average of 5.5 percent during 2002; the annual survey looks at both base salary and all bonuses earned by the various marketing professionals.

CRM in Action: Low-Cost Data Analysis

Hype-Free CRM Success

Advice From the Trenches: How to Increase Upsell Revenue

CRM in Action: Integrating e-CRM and SFA

Applix CRM to Go Platinum

Applix accepts $8.75M offer from Platinum Equity for CRM Business

ACS Acquires CyberRep

Lynn Blodgett, ACS group president of BPO solutions, says that bringing CyberRep into the fold with ACS betters the company's chances of success in the future.

SAP and Microsoft Partner for Web Services

All SAP solutions to run on enterprise services architecture.

Choosing Sides on the Mid-Market Battlefield

Clear Technologies is already making moves to both leverage its existing solutions and to expand its customer base.

Get the Message

A number of leading IT vendors are working together to improve how various Web services function and impact the delivery of data.

AvantGo Helps to Mobilize Inc. has teamed with AvantGo, Inc to offer AvantGo Mobile Sales, called the "My Avantgo" channel, for customers. This will allow users of's online CRM solution will now be able to access the information they need through their PDAs.

Advice From the Trenches: Maxim Crane

Chris Anderson, Maxim Crane's vice president of finance, tells how using CRM keeps the company's multimillion-dollar equipment on the move.

News Roundup

Many companies have been slowing things down over the past month as holiday shopping and spending dominated the lion's share of business coverage. But there has been some below-the-radar news, including parterships and product announcements.

Firstlogic and Akibia Team to Enhance CRM Solutions

Firstlogic will integrate its information quality solutions into the CRM solutions that Akibia develops for its various customers.

Madison Ave Veteran to Head Up SF Interactive's New Unit

SF Insight will focus on data analytics and relationship marketing services

Contact Centers Poised for Growth

According to Datamonitor estimates, the worldwide market for call center component technologies was worth $4.1 billion in 2002, and will increase to $5.5 billion by the year 2007.

Benchmarking Success

Of the 600 respondents to the just-released study "The Blueprint for CRM Success," nearly 450 reported at least a partial return on investment.

The (Real) Time Is Now

PeopleSoft has announced the release of PeopleSoft CRM 8.8 and has introduced three new vertical solutions: CRM for High Technology, CRM for Insurance, and CRM for Energy.

SAIC Rolls Out PDA Technology for Military Field Units

Wearable and embedded training devices represent the future of training and instruction for both governmental and business organizations.

J.D. Edwards Is on the Move

J.D. Edwards made three separate announcements this week, unveiling two new partnerships and a new software program.

Chordiant Forges Marketing Agreement with Kainos

Chordiant Software Inc. made public a new marketing agreement with CRM and eBusiness specialist Kainos.

Ad Tech Panel Debates State of CRM

A handful of experts debate the various pitfalls and rewards that come with implementing a CRM plan.

FrontRange To Target Verticals

GoldMine CustomerIQ for Discrete Manufacturing is a piece of software that the company says attempts to blend its established framework with a set of comprehensive solutions designed for the manufacturing market.

Caribou Lake Announces Creation of Customer-1 Consulting

Minneapolis-based consulting firm Caribou Lake announced the creation of Customer-1, a new consulting practice aimed at providing integrated strategic and technology consulting services.

Chordiant and Eontec Announce Partnership

Chordiant Software and Eontec Ltd. expect to be able to help banks improve customer service and increase the speed in which various products are delivered, while also reducing the total costs of call-center operation.

Accenture Study Indicates Consumer Willingness to Spend

Accenture's November 1 research report indicates that consumers are not opposed to spending money in a troubled economy, as long they are receiving solid value for it.

NetLedger Teams with Open Orchard to Enter British Market

NetLedger, teaming with London-based Open Orchard, is targeting overseas markets by bringing its online business-management services to the U.K.

Sprint Teams with Working Solutions in Multiyear Deal

Sprint and Working Solutions ink deal that will connect more than 16,000 agents via a high-speed voice and data services network.

Microsoft and Onyx Software Expand Global Alliance Partnership

Onyx Software Corp. and Microsoft Corp. announced today that they have decided to extend their multiyear global alliance to include three new vertical markets.

Eloqua Teams With to Offer Integrated Marketing Solutions

Eloqua Corporation and plan to offer an integrated digital enterprise sales and marketing system.