Biographical Information
Articles for Jack Fields
CRM in Financial Services: Like Money in the Bank
31 Oct 2001
As banks branch out onto the Internet, many are adopting CRM technology and methods to increase customer satisfaction.
Giving CRM the e-Learning Edge
25 Sep 2001
By providing context-specific, just-in-time learning, managers can overcome reluctance to adopt new CRM tools, reduce training time and improve employee performance. The key lies in when and how to introduce e-learning into the project.
CRM and Financial Services: Like Money in the Bank
22 Aug 2001
Customer-centric online banking is coming soon to a PC, laptop and wireless device near you.
Graduating With Honors
19 Jul 2001
E-learning provides the users of your expensive new CRM tools the training they need to succeed.