Biographical Information

Jack Fields

Articles for Jack Fields

CRM in Financial Services: Like Money in the Bank

As banks branch out onto the Internet, many are adopting CRM technology and methods to increase customer satisfaction.

Giving CRM the e-Learning Edge

By providing context-specific, just-in-time learning, managers can overcome reluctance to adopt new CRM tools, reduce training time and improve employee performance. The key lies in when and how to introduce e-learning into the project.

CRM and Financial Services: Like Money in the Bank

Customer-centric online banking is coming soon to a PC, laptop and wireless device near you.

Graduating With Honors

E-learning provides the users of your expensive new CRM tools the training they need to succeed.