Biographical Information

Scott Kolman

director, product marketing, customer management, Amdocs

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Scott Kolman is senior vice president of marketing at SpeechCycle, a provider of customer self-service solutions.

Articles for Scott Kolman

The Future of Customer Contact

What smart devices mean for the call center industry.

Driving Customer Loyalty in a Mobile World

Here's how to get ahead of the curve

Customer Care in the Age of the Smartphone

Don't let confusion around new devices undermine future opportunities.

Turning Service Into Sales

The role of the contact center agent has expanded considerably, with each agent now required to act in up to three roles.