Biographical Information

Jim Ericson

Articles for Jim Ericson

Geac to Acquire Extensity

Specialist application/ERP vendor picks up employee relationship management firm at a discount; IT spending will come back, says Geac CEO

Power to the Portal

Plumtree announces bundled solution for employee services, new partners give ERM an enterprise focus

Looking For Light

New Line56/A.T. Kearney research shows e-business is growing as a percentage of IT, with sales the driving force. Web services are finding a stronger uptake than predicted. CRM remains a high priority, but struggles with returns and measurement of expectations.

IBM to Buy PwC Consulting

Global services powerhouse would be created in $3.5 billion stock and cash deal; regulatory review likely, analyst says

SAP's SMB Strategy

Known as a dominant backbone enterprise resource planning (ERP) and high end customer relationship management (CRM) and supply chain management (SCM) competitor, SAP is now looking to divide and conquer the SMB space with a pair of offerings.

SAP: Something for Everyone

Building on its open architecture message of November, SAP is migrating a broad range of applications into a better defined three-tier offering, which technically covers any company with more than a couple dozen employees. "SAP has to be for every size business," says Hasso Plattner.

J.D.Edwards Boosts CRM Market

Just one day after J.D.Edwards made available J.D.Edwards 5, the company breathed some more life into the CRM industry by posting better-than-expected quarterly results and forecasted strong software sales in the current quarter.

Blue Martini Acquires Cybrant Corp.

CRM Analytics Spur Travelocity

The Partner Channel

PRM a critical, overlooked application.

The Partner Channel

PRM a critical, overlooked application.

What's BPM?

Business process management aims to define, map and measure the processes that connect companies, partners and customers on an ongoing basis. That means making processes embedded in applications visible and actionable on a human scale.