chairman & CEO, eGain Communications
Ashutosh Roy (firstname.lastname@example.org) is chairman and chief executive officer for eGain Communications Corporation, a leading provider of multichannel customer service and knowledge management software, delivered on-premise or on-demand.
Articles for Ashutosh Roy
Finding the Value of Findability
29 Oct 2009
Knowledge management is the path to content management success.
16 Mar 2009
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Want Superior Customer Experience in Your Contact Center?
24 Jan 2008
Start with superior agent experience.
The Strategic Value of Knowledge Management
29 Mar 2004
KM has irrefutable value for businesses beyond the contact center.