Biographical Information

Ashutosh Roy

chairman & CEO, eGain Communications

Ashutosh Roy ( is chairman and chief executive officer for eGain Communications Corporation, a leading provider of multichannel customer service and knowledge management software, delivered on-premise or on-demand.

Articles for Ashutosh Roy

Finding the Value of Findability

Knowledge management is the path to content management success.

Beyond Search

Multimodal knowledge access will improve customer experience and contact center agent effectiveness.

Want Superior Customer Experience in Your Contact Center?

Start with superior agent experience.

The Strategic Value of Knowledge Management

KM has irrefutable value for businesses beyond the contact center.