Biographical Information

Articles for David Jastrow

The 2008 CRM Service Awards: Outsourcing

Customer service outsourcing comes down to comfort; West retains the crown.

The 2005 CRM Service Leaders--Part I

CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.

The 2005 CRM Service Leaders--Part II

CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.

BPO: What You Need to Know About Call Center Outsourcing

Despite the anxiety of handing over call center operations to a third-party outsourcer, organizations are still quietly off-loading their customer support efforts.