Biographical Information
Articles for Todd Beck
'Tis the Season for Holiday Returns
01 Feb 2006
Seven tips for dealing with difficult customers.
The Truth About Loyalty Programs
01 Sep 2005
Real loyalty comes from retention, referrals, reputation, and revenue.
Customer Service in Three Dimensions
10 Nov 2003
Helping service providers deliver service in three dimensions can take any organization to a new level of customer loyalty.