Biographical Information

Demir Barlas

Articles for Demir Barlas

5 Tech Predictions for 2008

In enterprise software, look for more consolidation, says a top consultancy; in CRM, more customer-touching interaction.

What's in Storage?

New research identifies archiving and data protection as hot drivers of storage initiatives; EMC continues to lead in market share.

Oracle Acquires Moniforce

Acquisition of Dutch company strengthens Oracle Enterprise Manager 10g's transaction and user monitoring capabilities.

Winning the Multichannel Customer

The Direct Marketing Association releases new intelligence on acquiring and retaining customers.

IBM Manages the Customer Experience for Telecom Firms

Big Blue's Tivoli Netcool offers cross-network quality assurance, monitoring, and predictive capacities; pricing may be more important than service, analyst cautions

Web Analytics Dives Deep Into a Sea of Data

A new report details how to better understand -- and, even more critical, how to apply -- Web analytics.

Big-Name Vendors Get Into Gartner Magic Quadrant for Web Access

The research firm's assessment of companies handling access to Web-based applications reveals a rising Sun among the top group.

IBM Acquires Cognos

The $5 billion deal marks ongoing consolidation in the Tier One business intelligence market; a "significant change" in IBM's direction, one analyst notes.

CRM Remains a Fertile Market

New research points to explosive growth in CRM adoption across every segment -- especially on-demand CRM.

LucidEra Clearly Debuts On-Demand Business Intelligence

The reporting-and-analytics company offers streamlined BI for sales and marketing scenarios.

RightNow Delivers on Voice Commitment

Two years after first acquiring voice technology, the company integrates it into outbound processes and reveals an e-service trend.

SAP Updates Its Midmarket Strategy

A new version of SAP All-in-One addresses an increasingly important customer segment; an analyst questions value of "simplified" CRM.

MasterCard Allies VeriSign

Bringing robust cardholder authentication to online merchants; MasterCard continues e-business strategy

PeopleSoft's CRM Moves

Alliance with IBM Global Services to bring CRM to mid-market; 75 new customers in Q2 as company claims interest outside installed base

IT Spending Stabilizes

Forrester: 82 percent of companies to maintain or increase budgets in second half of 2002; surprising traction for Web services

SAP Lands Ford, Caterpillar

Massive deal to revolutionize OEMs' service parts delivery processes; touches thousands of dealers, millions of line items

Morgan Stanley: Looking Forward to 2003

Latest CIO survey offers insights into next year's technology budgets; profitability not linked to expanded buying; slightly less positive outlook

Business Objects Snaps Up Acta

Business intelligence vendor picks up extraction, transformation and load (ETL) specialist for $65 million; hopes to build one-stop shopping

J.D. Edwards' CRM FOCUS

Enterprise resource planning (ERP) vendor promotes CRM at FOCUS 2002; targets traditional mid-market sweet spot, gets some traction outside customer base

PLM Partnership

PeopleSoft contributes SCM and CRM, Agile contributes product chain management; solution addresses PLM broadly, says analyst

Modest Recovery Continues

The Boundaries of CRM Targets Enterprises

How useful are PDAs with wireless e-mail and Web access to our salespeople? The little screens and the stylus don't seem practical.

New products, deeper functionality, and best implementations highlighted in February.

Software on a Shelf

Buyers and sellers share the blame in creating a proliferation of solutions that go unused.

Accelerating e-Travel

Online booking cuts down on corporate travel costs, but don't say good-bye to traditional agents