Articles for Demir Barlas
5 Tech Predictions for 2008
In enterprise software, look for more consolidation, says a top consultancy; in CRM, more customer-touching interaction.
What's in Storage?
New research identifies archiving and data protection as hot drivers of storage initiatives; EMC continues to lead in market share.
Oracle Acquires Moniforce
Acquisition of Dutch company strengthens Oracle Enterprise Manager 10g's transaction and user monitoring capabilities.
Winning the Multichannel Customer
The Direct Marketing Association releases new intelligence on acquiring and retaining customers.
IBM Manages the Customer Experience for Telecom Firms
Big Blue's Tivoli Netcool offers cross-network quality assurance, monitoring, and predictive capacities; pricing may be more important than service, analyst cautions
Web Analytics Dives Deep Into a Sea of Data
A new report details how to better understand -- and, even more critical, how to apply -- Web analytics.
Big-Name Vendors Get Into Gartner Magic Quadrant for Web Access
The research firm's assessment of companies handling access to Web-based applications reveals a rising Sun among the top group.
IBM Acquires Cognos
The $5 billion deal marks ongoing consolidation in the Tier One business intelligence market; a "significant change" in IBM's direction, one analyst notes.
CRM Remains a Fertile Market
New research points to explosive growth in CRM adoption across every segment -- especially on-demand CRM.
LucidEra Clearly Debuts On-Demand Business Intelligence
The reporting-and-analytics company offers streamlined BI for sales and marketing scenarios.
RightNow Delivers on Voice Commitment
Two years after first acquiring voice technology, the company integrates it into outbound processes and reveals an e-service trend.
SAP Updates Its Midmarket Strategy
A new version of SAP All-in-One addresses an increasingly important customer segment; an analyst questions value of "simplified" CRM.
MasterCard Allies VeriSign
Bringing robust cardholder authentication to online merchants; MasterCard continues e-business strategy
PeopleSoft's CRM Moves
Alliance with IBM Global Services to bring CRM to mid-market; 75 new customers in Q2 as company claims interest outside installed base
IT Spending Stabilizes
Forrester: 82 percent of companies to maintain or increase budgets in second half of 2002; surprising traction for Web services
SAP Lands Ford, Caterpillar
Massive deal to revolutionize OEMs' service parts delivery processes; touches thousands of dealers, millions of line items
Morgan Stanley: Looking Forward to 2003
Latest CIO survey offers insights into next year's technology budgets; profitability not linked to expanded buying; slightly less positive outlook
Business Objects Snaps Up Acta
Business intelligence vendor picks up extraction, transformation and load (ETL) specialist for $65 million; hopes to build one-stop shopping
J.D. Edwards' CRM FOCUS
Enterprise resource planning (ERP) vendor promotes CRM at FOCUS 2002; targets traditional mid-market sweet spot, gets some traction outside customer base
PeopleSoft contributes SCM and CRM, Agile contributes product chain management; solution addresses PLM broadly, says analyst
Modest Recovery Continues
The Boundaries of CRM
Salesforce.com Targets Enterprises
How useful are PDAs with wireless e-mail and Web access to our salespeople? The little screens and the stylus don't seem practical.
New products, deeper functionality, and best implementations highlighted in February.
Software on a Shelf
Buyers and sellers share the blame in creating a proliferation of solutions that go unused.
Online booking cuts down on corporate travel costs, but don't say good-bye to traditional agents