Biographical Information
Articles for Dick Bucci
Three States Lead the Way in Consumer Privacy Protections
23 Aug 2021
Here's what you need to know about the California, Virginia, and Colorado laws and how to comply with them and others that might be coming. (Featured on SmartCustomerService.com.)
Customer Satisfaction: Your Most Important KPI
21 Sep 2007
Contact centers are good at cutting costs, but still have a long way to go in quantifying customer satisfaction.