Biographical Information
Mark Angel
CTO, Kana Software
Mark Angel (mangel@kana.com) is the chief technology officer of Kana Software. He has worked in the fields of customer service software, knowledge management, and search technology development for more than two decades.
Articles for Mark Angel
5 Tech Tips for Better Service
09 Dec 2009
Harness technology to improve the customer experience.
Boost Customer Satisfaction, Now
15 Sep 2009
Three tips for winning customers despite tough economic times.
Automating Problem Resolution in the Contact Center
17 May 2004
The core of an agent's work--resolving problems and answering questions--remains virtually unchanged from the first days of the call center.