Biographical Information

Mark Angel

CTO, Kana Software

Mark Angel ( is the chief technology officer of Kana Software. He has worked in the fields of customer service software, knowledge management, and search technology development for more than two decades.

Articles for Mark Angel

5 Tech Tips for Better Service

Harness technology to improve the customer experience.

Boost Customer Satisfaction, Now

Three tips for winning customers despite tough economic times.

Automating Problem Resolution in the Contact Center

The core of an agent's work--resolving problems and answering questions--remains virtually unchanged from the first days of the call center.