Biographical Information

Jeffrey Schumacher

associate partner, McKinsey & Co.

Jeffrey Schumacher is an associate partner at McKinsey & Co. He can be reached at

Articles for Jeffrey Schumacher

Owning E-commerce Technology

Simplifying the business will allow e-commerce managers to focus on core competencies that drive the top line.

Satisfying a Double Standard

How to capture the real self-service opportunity.

Keeping the Store

Information-based marketing programs deliver real value without companies having to spend millions.

Monetizing Media

Retailers can leverage brand assets and CRM capabilities to build a winning media business.

Reaching the Next Level of Performance in Marketing

Marketers should expand their focus and look for opportunities to drive incremental revenue across all stages of customers' interactions.

BPO's Next Level

Capitalize on the unexpected opportunities in CRM business process outsourcing.

Put More Feet on the Street

To extract more value from existing sales machinery, B2B companies must address fundamental sales productivity inhibitors, focusing first on process, policy, and guideline improvements.

Unleashing the Partnership Marketing Opportunity

Create better products and more effective marketing campaigns at lower cost.