Chelsea Monda is director of agentic transformation within the Salesforce practice at
Perficient, where she leads go-to-market strategy, offering development and commercial
execution for artificial intelligence-powered customer experience solutions. With more than 18 years of
experience spanning digital transformation, Salesforce strategy, delivery leadership, and
business operations, she helps organizations bridge the gap between emerging technologies
and real-world business outcomes. She specializes in data readiness, CRM transformation,
and scaling AI initiatives through strong governance, connected customer data, and operational
excellence.